We, elvencrown, value your privacy and are committed to protecting your personal data. This policy explains how we collect, use, store, and delete your information.
What Data We Collect
When placing an order on our website, we collect the following data:
- Full name (first name, last name, middle name if provided) — to identify the recipient.
- Phone number and email — for contacting you and confirming the order.
- Delivery address (city, street, house number, apartment, floor, elevator availability, postal code, branch, or parcel locker) — to ship your order via the selected delivery service (“Nova Poshta” or “Ukrposhta”).
- Order information (order number, list of items, payment method, total amount) — to process and fulfill your order.
You provide this information voluntarily when filling out the order form.
How We Use Your Data
We use the collected data exclusively for:
- Processing your order and sending it to the delivery service (“Nova Poshta” or “Ukrposhta”).
- Contacting you regarding your order (e.g., confirming details or providing status updates).
Where and How We Store Data
Once the order is placed, your data is transferred to a private Telegram chat accessible only to the store’s authorized staff (Store Administrator).
- The data is stored in an encrypted format in Telegram, which uses end-to-end encryption for security.
- We do not use third-party servers or databases for storage, except Telegram.
Data Retention and Deletion
Your data is stored in the Telegram chat only until you receive your order (confirmed delivery from “Nova Poshta” or “Ukrposhta”).
After the order is received, all your personal data (name, address, phone number, email, and order details) will be manually deleted from the chat within 24 hours.
We do not retain copies of your data after order completion, except in cases required by law (e.g., for resolving return disputes).
Who We Share Your Data With
Your data (name, phone number, address) is shared only with the selected delivery service (“Nova Poshta” or “Ukrposhta”) to process the shipment.
We do not share your data with third parties for marketing or other purposes.
How We Protect Your Data
- Telegram uses end-to-end encryption to ensure data security during storage.
- Only one authorized employee responsible for processing orders has access to the chat.
- We do not store data on unsecured devices or in an open format.
Your Rights
You have the right to:
- Request a copy of your data while it is stored with us.
- Request data deletion before order completion (if it does not interfere with the delivery process).
- Contact us with any questions via the “Contacts” page: https://elvencrown.org/contacts
Policy Updates
We may update this policy. The latest version is always available on our website.
Contact Us
If you have any questions regarding privacy, please contact us via the “Contacts” page: https://elvencrown.org/contacts
